FAQ

GunApp – Frequently asked Questions

I already paid for xyz weapons, now they are locked!

Don’t be worried, if you already paid for weapons, you won’t be charged again.

This normally happens after a reinstallation of GunApp.

To get your weapons again, make sure you are logged in with the same Apple ID as when you first made your purchase and then in the options menu click the “Restore Purchases” button.

I have some ideas for weapons, what’s the best way to get you to make them?

Well we’d love to hear your ideas!

GO TO THIS PAGE to tell us!

I already downloaded x weapon, why does it keep downloading?

You have run out of space on your device.

When this happens, new weapons that are downloaded often overwrite existing weapons, leaving you to constantly download weapons.

To resolve this, remove old apps (or songs, or pictures) that you are not using from your device.

-Additional info-
This happens because weapons must stored in your device’s cache. Things in the cache can be removed at will by iOS. Without making enough room,
even using “download all weapons” won’t work because iOS will be constantly overwriting the ones just downloaded as each new ones come in.
Also, if you happen to install another app without making room you are likely going to have to download all the weapons again because they will probably
all have been deleted by iOS to make room for the new app.

I just got a new device, is there a way to transfer my GunApp purchases to it?

Yes!

To get your weapons again, make sure you are logged in with the same Apple ID as when you first made your purchase and then in the options menu click the “Restore Purchases” button.

GunApp disappears from my device!

The reason that this happens is due to parental controls on your device. Because GunApp is 17+ it can be automatically removed from your device
if parental controls are enabled.

When I try to buy something, I get the message “in app purchases not allowed”.

The reason that this happens is due to parental controls on your device. Because GunApp is 17+ it disallows in-app purchases for users with parental controls enabled.

GunApp is stuck sideways… its unplayable!

You can get out of it like this:

1) go into the options by pressing the gear icon
2) set screen rotation to ON
3) rotate your device

How do I use multiplayer?

1) make sure more than 1 device are logged onto the same wifi (not as ‘guests’ like at the airport or library, but as true network clients like most home wifi’s)

2) run GunApp on the devices and start shooting at each other!

GunApp is acting odd/crashing/miffed/smelling bad.. how do i fix it?

It’s possible that your installation was corrupted. If you suspect this, we suggest to reinstall GunApp:

1. Press and hold the GunApp Icon.

2. When it begins to wiggle, press the X on top of the icon to delete it. (Don’t worry if you purchased kits or features they will be restored without anymore charges).

3. Go back to the App Store and search for GunApp (make sure you do this on the iPhone, iPad or iPod. Do not use your computer and iTunes.

4. Press install on GunApp.

5. Press on the buttons to purchase any kits or features that you have already purchased. GunApp will ask you if you want to purchase these items, but you will NOT be charged again! As long as you use the same iTunes username and password as you did when you initially purchased them, you will NOT be charged again.

6. Your problem should now be corrected.

For best results, make sure you also have the latest iOS installed.

My question isn’t listed here, how should I contact you?

If your question isn’t listed here, feel free to use the ‘Send Feedback’ form in the options menu to send us a support request.

-top-

There are no comments on this page.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: